General support

If you need support or have any questions about setting up, maintaining, or marketing a Print Partnership integration, contact Canva.

This document describes the support resources available to partners and how they can contact Canva.

Support resources

Throughout the partnership, Canva provides the following resources:

Create support tickets

1. Sign in to the Canva Helpdesk. If you don't have an account, click Sign up to create one.
2. Select a support category.
3. Select a request type.
4. Fill in the required details.
5. (Optional) Attach any relevant files or screenshots.
6. Select Send.

Add participants to support tickets

If you create a request via the Canva Helpdesk, you can add participants to the request. These participants receive updates about the request. This is a useful way to keep your teammates up to date.

To add participants to a request:

1. Under the Shared with heading, select Share.
2. Enter an email address (or the name of your organization).
3. Select Add.

Service Level Agreements (SLAs)

You can expect the following turnaround times for requests made via the helpdesk.

General support

New template and product requests

SLAs for these requests depend on the capacity of the Canva template design team.

Incident reports

For the incident response SLAs, see Incident response process.